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Vodafone offered its "profound apologies" for the failures said it was "determined to put everything right". Lack of guidance The fine stems from two earlier investigations into Vodafone, which has 20 million mobile customers in the UK. One found that 10,452 pay-as-you-go customers lost out when Vodafone failed to credit their accounts after they paid to top up their mobile phone credit. The affected customers collectively lost £150,000 over a 17-month period, Ofcom said. The problems were caused by IT issues linked to the company's move to a new billing system. However, Vodafone "failed to act quickly enough to identify or address these problems" and only moved to fix the issue after Ofcom intervened, the regulator